Store & Shipping Policies

You can pay for your order using one of the following methods:

  • Visa
  • MasterCard
  • American Express
  • Discover
  • PayPal
  • Money Order/Cashiers Check

You can also phone in your credit card information by choosing “Other” on the order form. If you pay with a credit card your card will not be run real-time but rather once we’ve had a chance to review your order by hand.

– All sales are billed in US dollars.
– You are purchasing your product on a secure website and no credit card information is stored in house.
– We keep your information private and do not share your personal information with anyone.

Returns

All arrangements for returns must be made within 48 hours of receipt. No material will be accepted for return if it has been modified. 15% restock fee will be applied once material is returned. If an item remains with a balance due, due to shipping charges, longer than 48 hours unpaid we will restock the item with a 15% restock fee.

Products Out of Stock

If for any reason a purchased item is not in stock, we will replace it with a better item for the same price.

Shipping fine print

UPS Shipping
We use UPS for all shipments in the lower 48, due to the nature of our product, it is difficult for shipping to be figured accurately. The store cannot predict whether or not a piece will be cut, the final dimensions, if purchased with other items or if we have to use 1/4 plywood to protect the edges.

UPS guidelines:
Large Package Surcharge: Commercial 95.00/Resi 115.00
Longest side plus (2 x height + 2 x width) exceeds 130 inches
OR
Longest side exceeds 96″.

Overmax Surcharge: $850
Actual weight more than 150lbs or longest side exceeds 165” length and girth

Additional Handling:
More than 70lbs 23.00
or
More than 30” long: 14.25

USPS shipping
Size permitting, we use the postal service to ship to Alaska, Hawaii and internationally, the postal service is good for most small orders, you can visit their site to see their shipping guidelines for where you live.

UPS Domestic
UPS International

We charge a $15.00 handling fee to all shipped orders to cover packaging materials and labor.

Larger orders we have a few options to call and get quotes from, we will find the most suitable shipping method for your order.

*Free Shipping, all online store orders that are up to 1,728 cubic inches and no more than 30 lbs, using UPS standard ground shipping within the Continental US will qualify. If they are larger than that we will deduct $40 off your shipping total. We will also deduct $40 off international shipments that qualify.

15% off 3 items or more, Offer includes all 4A and 5A material except for walnut crotch figure, custom pulled orders, resawing service and musical grade material.

Extra handling, If there is a need to use plywood in packaging, to preserve a live edge or protect spalted wood, there will be extra handling fees.

Extra Fees will be applied, items over 1,728 cubic inches can be cut in order to help avoid additional shipping fees. Lumber over 107” or 150 lbs will require special handling.

Alaska, Hawaii and international orders, Instead of “free shipping” we will offer you 30% discount on your shipping cost. (figured after checkout) or you can opt for the 15% off offer.

Large slabs and pallets, Orders that are too large for UPS will not qualify for free shipping, we will find the best company to deliver to your area. (figured after checkout)

If you need a freight quote, don’t hesitate to call or email us @ sara@nwtimber.com or 1-541-327-1000