Store & Shipping Policies

Shipping fine print

*Free Shipping on all standard size packages, larger packages will get 50% off UPS charges up to $75.

15% off 3 items or more, Offer includes all 4A and 5A material except for walnut crotch figure, custom pulled orders, resawing service and musical grade material.

Your order can qualify for more than one discount.

Return to shopping

You can pay for your order using one of the following methods:

  • Visa
  • MasterCard
  • American Express
  • Discover
  • PayPal
  • Money Order/Cashiers Check

You can also phone in your credit card information by choosing “Other” on the order form. If you pay with a credit card your card will not be run real-time but rather once we’ve had a chance to review your order by hand.

– All sales are billed in US dollars.
– You are purchasing your product on a secure website and no credit card information is stored in house.
– We keep your information private and do not share your personal information with anyone.

Returns

All arrangements for returns must be made within 48 hours of receipt. No material will be accepted for return if it has been modified. 15% restock fee will be applied once material is returned. If an item remains with a balance due, due to shipping charges, longer than 48 hours unpaid we will restock the item with a 15% restock fee.

Products Out of Stock

If for any reason a purchased item is not in stock, we will replace it with a better item for the same price.

UPS Shipping
We use UPS for all shipments in the lower 48, due to the nature of our product, it is difficult for shipping to be figured accurately. The store cannot predict whether or not a piece will be cut, the final dimensions, if purchased with other items or if we have to use 1/4 plywood to protect the edges.

UPS guidelines:
Large Package Surcharge: Commercial 95.00/Resi 115.00
Longest side plus (2 x height + 2 x width) exceeds 130 inches
OR
Longest side exceeds 96″.

Overmax Surcharge: $850
Actual weight more than 150lbs or longest side exceeds 165” length and girth

Additional Handling:
More than 70lbs 23.00
or
More than 30” long: 14.25

USPS shipping
Size permitting, we use the postal service to ship to Alaska, Hawaii and internationally, the postal service is good for most small orders, you can visit their site to see their shipping guidelines for where you live.

USPS Domestic
USPS International

Large slabs and pallets, Orders that are too large for UPS will not qualify for free shipping, we will find the best company to deliver to your area. (figured after checkout

If you need a freight quote, don’t hesitate to call or email us @ sara@nwtimber.com or 1-541-327-1000